Consumer Protection

Report | NCPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

Report | NCPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

Report | NCPIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

 

The Consumer Financial Protection Bureau (CFPB) was established in 2010 in the wake of the worst financial crisis in decades. Its mission is to identify dangerous and unfair financial practices, to educate consumers about these practices, and to regulate the financial institutions that perpetuate them.

This is the fourth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

 

Report | NCPIRG Education Fund | Consumer Protection

Trouble in Toyland

For 28 years, NCPIRG Education Fund has been identifying dangerous toys and documenting the ways that we can choose safe toys for our children. Check out our recent findings in this new report.

Report | NCPIRG Education Fund | Consumer Protection

Big Credit Bureaus, Big Mistakes

A new report by NCPIRG Education Fund found that the most complained-about credit reporting agency in North Carolina is Equifax, and that North Carolina ranks 26th nationally in credit report complaints per 100,000 residents.

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